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Most users know that their information is important and that they should not lose it. However, it never
hurts to take precaution as scammers are constantly devising plans to steal your account and info.
- Your password should be complicated but memorable.
A password can
be anything you want that can act as a key to your account. It should never be easy to guess. Here are some tips on how to
create a good password. Of course, forgetting a password is just as big a problem, so you should try creating something that
is memorable.
- Nexon employee will not ask for your password in the game or in an email.
If they claim to be working for Nexon and ask you for your information, ignore them then report to us.
- Trust nothing and no one.
It is very easy for someone to impersonate
an Nexon personnel. The trick is to use common sense and ask yourself if what they are asking for you to do is reasonable.
- Watch out for scams.
Please keep in mind that all scams are based
on gaining information needed to steal an account. So, always be alert and not be tricked into providing your personal information.
- Never download illegal software.
These programs usually come bundled
with viruses or keyloggers that will put your account and information in jeopardy. Make sure that they are from a reliable
source and always check for viruses and keyloggers.
- You must use anti-virus and anti-spyware.
These programs will block
most malicious programs from being installed on your computer. Please note that anti-virus and anti-spyware software are two
different things and that you'll need them both to better protect your computer.
- Update your software.
Internet browsers and vaccine programs are constantly updated to accommodate
for the increasing types of viruses or scams. You should keep your software updated in order to protect your account from
the newest hacks/viruses.
- Do not use other computers.
Playing on someone else's computer
(i.e. internet caf? drastically increases the chances of getting hacked. If you must play somewhere else, please make sure
that the computer you're using is safe from getting hacked. Furthermore, do not leave any traces of your information.
- Report to customer service.
Do you suspect someone of trying to
steal your information or account? Report to our customer service through our Email of Inquiry link.
- Help us help you.
Please take care of your account as there's nothing much we could do when a
user gives away his/her information or gets hacked. We assure you that we will do everything in our part to protect your information,
and we recommend you do the same.
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